Privacy Policy

1. Introduction

Sureva, Inc. ("Sureva," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our global money operations platform.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the platform.

2. Information We Collect

Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Business name and registration details
• Government-issued identification documents
• Bank account and payment information
• Tax identification numbers
• IP address and device information

Transaction Data

We collect information about transactions processed through our platform:

• Payment amounts and currencies
• Sender and recipient information
• Transaction timestamps and references
• Exchange rates applied

Usage Data

We automatically collect certain information when you use our platform:

• Browser type and version
• Operating system
• Pages visited and features used
• Time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for various purposes:

• To provide and maintain our services
• To process transactions and send related information
• To verify your identity and comply with KYC/AML regulations
• To detect and prevent fraud and unauthorized access
• To comply with legal obligations and regulatory requirements
• To send administrative information and service updates
• To respond to your inquiries and provide customer support
• To improve our platform and develop new features
• To send marketing communications (with your consent)

4. Legal Basis for Processing

We process your personal information based on:

• Contract: Processing necessary to perform our services
• Legal Obligation: Compliance with applicable laws and regulations
• Legitimate Interests: Our business interests balanced against your rights
• Consent: Where you have given explicit consent

5. Information Sharing and Disclosure

We may share your information with:

• Payment Partners: Banks and payment processors to execute transactions
• Verification Providers: Identity verification and compliance services
• Service Providers: Third parties that help us operate our platform
• Regulatory Bodies: Government agencies and law enforcement as required by law
• Business Transfers: In connection with mergers, acquisitions, or asset sales

We do not sell your personal information to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Multi-factor authentication
• Regular security assessments and penetration testing
• Access controls and audit logging
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, regulatory, and tax requirements
• Resolve disputes and enforce our agreements

Financial records are typically retained for 7 years as required by regulatory standards.

8. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing
• Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@sureva.co.

9. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by relevant authorities
• Binding corporate rules
• Certification under recognized frameworks

10. Cookies and Tracking

We use cookies and similar tracking technologies to collect and store information. You can control cookies through your browser settings. Types of cookies we use:

• Essential Cookies: Required for platform functionality
• Analytics Cookies: Help us understand how you use our platform
• Preference Cookies: Remember your settings and preferences

11. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

14. California Privacy Rights

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:

• Right to know what personal information is collected
• Right to know whether personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising CCPA rights

15. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR). You may lodge a complaint with your local supervisory authority if you believe your data protection rights have been violated.